Frequently Asked Questions
Common Questions About Our Services, Process, and Warranties
At Done Right Landscapes™, we believe in transparency and expertise. Whether you are looking to transform your backyard in St. Charles or need commercial snow management in St. Louis, we want you to feel confident in your choice. Below are answers to the most common questions we receive.
General Service & Company Information
Q: What areas do you serve?
A: We are proud to serve the greater St. Charles and St. Louis areas. Our primary service footprint includes St. Peters, O’Fallon, Wentzville, Chesterfield, Wildwood, Cottleville, Lake St. Louis, St. Paul, Maryland Heights, and Weldon Spring. If you are unsure if your property falls within our range, give us a call!.
Q: Are you insured and accredited?
A: Absolutely. We are a fully insured and bonded company. We hold an A+ Rating with the Better Business Bureau (BBB) and are an Inc. 5000 recognized company. We take professionalism seriously—when we step onto your property, you are protected.
Q: Do you offer free estimates?
A: Yes. We provide complimentary consultations and virtual quotes for many of our projects. For complex landscape designs or drainage solutions, we will assess your property’s specific topography to ensure accurate pricing. You can request a free quote directly through our website.
Q: Do you offer financing options?
A: Yes, we understand that quality landscaping is an investment in your home’s value. We offer financing options, including 0% interest for 1 year for qualified projects. We also accept cash, checks, and major credit cards.
Hardscaping: Patios, Walls & Design
Q: What materials do you use for patios and retaining walls?
A: We use only high-quality, durable materials from the industry’s top manufacturers. Our selection includes Versa-Lok, Rosetta, Rockwood, and Keystone blocks, as well as a variety of natural stone and paver options. We even have a storefront where you can view actual material samples before making a decision.
Q: My yard is sloped. Can you still install a patio?
A: Yes! This is actually one of our specialties. We can design multi-tiered patios or install structural retaining walls to stabilize sloping terrain and create level, usable yard space. Our team has over 25 years of combined experience in engineering these types of complex hardscapes.
Q: Do you handle the design, or do I need to hire an architect?
A: We handle it all. Done Right Landscapes™ is a full-service design-build firm. Our patio design team will assess your layout and create a custom design that matches your vision and property needs. You don’t need to juggle multiple contractors.
Q: Do you offer financing options?
A: Yes, we understand that quality landscaping is an investment in your home’s value. We offer financing options, including 0% interest for 1 year for qualified projects. We also accept cash, checks, and major credit cards.
Drainage & Water Mitigation
Q: What is the difference between "Drainage" and "Water Mitigation"?
A: Drainage typically refers to moving water through pipes, such as French drains or downspout extensions. Water Mitigation and Regrading involve reshaping the land itself (the “grade”) to ensure water naturally flows away from your foundation. We offer both services and will determine which solution (or combination) is right for your specific water issues.
Q: My basement gets wet when it rains. Can you help?
A: While we do not perform indoor waterproofing, we address the root cause of the problem outside. By correcting negative grading, installing swales, or implementing French drains, we stop water from pooling against your foundation in the first place, often resolving the issue before it enters your home.
Drainage & Water Mitigation
Q: What is the difference between "Drainage" and "Water Mitigation"?
A: Drainage typically refers to moving water through pipes, such as French drains or downspout extensions. Water Mitigation and Regrading involve reshaping the land itself (the “grade”) to ensure water naturally flows away from your foundation. We offer both services and will determine which solution (or combination) is right for your specific water issues.
Q: My basement gets wet when it rains. Can you help?
A: While we do not perform indoor waterproofing, we address the root cause of the problem outside. By correcting negative grading, installing swales, or implementing French drains, we stop water from pooling against your foundation in the first place, often resolving the issue before it enters your home.
Warranties & Maintenance
Q: Do you offer a warranty on your work?
A: Yes. We stand behind our expert craftsmanship. We offer a one-year warranty on all our landscape design, build, and maintenance services. We believe that a job isn’t done until it’s Done Right.
Q: Do you offer ongoing landscape maintenance?
A: Yes, we provide professional landscape services including seasonal cleanups, mulching, planting, and bed maintenance to ensure your property’s curb appeal remains vibrant year-round.